Software Support and Maintenance Plan FAQ
FAQ 1: I need help with Product Installation and/or Registration. Must I purchase a Support and Maintenance Plan in order to get help?
No, BizWareDirect provides complimentary support for product installation and/or registration.
FAQ 2: Is there any complimentary support included with my purchase of BizWareDirect products?
Yes, BizWareDirect provides complimentary support for the 30 days following the product purchase.
FAQ 3: Can I get support without purchasing a Support and Maintenance Plan?
Yes, BizWareDirect offers product support services at a billing rate of $95 per hour, in half hour increments, based on the actual time spent by BizWareDirect on customer service activities.
FAQ 4: What types of services ARE included in the Support and Maintenance Plan?
Each Support and Maintenance Plan includes assistance with tasks related to the following:
FAQ 5: What types of services are NOT included in the Support and Maintenance Plan?
Each Support and Maintenance Plan does NOT include assistance with tasks related to the following:
FAQ 6: If I purchase a Support and Maintenance plan, when does it start and how long does it last?
Subsequent to the initial 30 days of complimentary support, the purchase of a Support and Maintenance Plan provides a customer with one year of support and product upgrade releases for the specific product purchased.
FAQ 7: How do I purchase a Support and Maintenance Plan?
A Software Support and Maintenance Plan may be purchased in one of the following two ways:
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